Website Terms and Conditions of Use Relating to www.ultrabee.co.za; Ultra Bee™.

About us
Ultra Bee is a family-run business situated in Durban North, KwaZulu-Natal, South Africa. Our vision is to establish a global belief in our effective skincare brands.
We aim to share prosperity with our ethical stakeholders, whilst providing products that work!

Business Legal Name: Ultra Bee (Pty) Ltd

Use of the Site
By accessing and using this website (“site”), you agree to be bound by these terms and conditions of use (“terms”).

You may only use this site to browse the content and to make legitimate purchases. You shall not use this site for any other purpose, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited.

No Warranties, Exclusion of Liability and Indemnity
This site is provided on an “as is” basis, without guarantees or warranties of any kind (whether express, implied by law or residual).

You use this site at your own risk.

The owner of this site, the authors of the content of, and information on, the site and, in general, anybody connected to this site in any way, from now on collectively called “Providers”, are not liable for any errors or omissions in the information contained on, or referenced by, the site.

The Providers do not warrant, guarantee or make any representation regarding the reliability, accuracy, correctness or completeness of this site and/or the information contained on, or referenced by, this site. The Providers do not warrant, guarantee or make any representation that the site will be uninterrupted or safe from unauthorised access. The Providers will make every effort to ensure that the site is virus-free, but the Providers are not liable for any harm suffered or incurred by you or anyone else if a virus is transmitted to your computer systems.

The Providers are not liable for any direct, indirect, general, special, incidental or consequential damages (including, without limitation, data loss, lost revenues and lost profit) which may result from the inability to use, or the correct or incorrect use, abuse, or misuse of the site or the information contained, or referenced on, the site, even if the Providers have been informed of the possibility of such damages. The Providers cannot assume any obligation or responsibility.

You indemnify us and the Providers, and waive any rights which you may have against us or the Providers for any harm which you or anyone else may suffer as a result of, or which may be attributable to, your use or inability to use the site, or the services or content provided from and through the site.

The use of this site, or the information contained on the site, is forbidden in those places where the law does not allow this exclusion to take full effect.

Availability of the site
We reserve the right to withdraw, temporarily or permanently, the site (or any part thereof) without notice to you. We shall not be liable to you or anyone else for any harm suffered because of such a withdrawal.

We will use our reasonable endeavours to maintain the site. The site is subject to change from time to time. You will not be entitled to any compensation because you cannot use any part of the site or because of a failure, suspension or withdrawal of all or part of the site due to circumstances beyond our control.

Privacy Policy
We are sensitive to the private nature of the information which you may provide on this site. We are committed to protecting your privacy and will take reasonable steps to protect your personal information.

All information gathered in the online forms on the site is used to personally identify users. That information will not be used for anything other than the purposes stated in these terms. None of your information will be sold or made available to anyone else.

We may collect certain information about your visit to our site, including (without limitation) the name of your Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time on which you accessed the site; the pages that you accessed while at the site and the Internet address of the site from which you linked directly to our site. We will use this information to improve the site, analyze trends, and administer the site You consent to us using your information for those purposes.

We may change this privacy policy from time to time. We will post those changes on the site so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this site, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the site after the posting of changes to these terms will be regarded as your acceptance of those changes.

Cookie/Tracking Technology
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information, such as browser type and operating system tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third-Party Links
In an attempt to provide increased value to the users of the site, we may provide links to other websites or resources. You acknowledge and agree that we have no control over and are not responsible for the availability of such external websites or resources and that we do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Product Availability
Lead time is dependent on stock availability. Should we have stock available, orders will be processed within 7 working days and handed over to the Dawn Wing for delivery.
Should the product not be in stock, please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.
Every effort is made to effect shipment of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence, Ultra Bee™ will contact you via email and provide a revised shipping schedule.

Refunds/Returns Policy
Should you for any reason wish to cancel your purchase, you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.

* Note: Ultra Bee™ recommends that you use The Courier Guy for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost, no refund or return will be considered.

Disclosure of outlet country at the time of payment

South Africa

Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR).

Ultra Bee™ endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase, plus any applicable sales tax and shipping charges (on the day of shipping).

Ultra Bee™ reserves the right to change pricing at any time without prior notice.

Should Ultra Bee™ reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

Credit Card
Mastercard Visa
We accept payment by MasterCard and Visa credit cards. If you do not have a credit card please pay via EFT.

EFT (Electronic Fund Transfer)
Once you have confirmed and reviewed your accommodation, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Ultra Bee™ as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and confirmation of your accommodation.

Bank Details:
Bank: Nedbank
Account Name: Ultra Bee (Pty) Ltd
Account Number: 119 251 5609
Branch Code: 135 226
Branch Name: Durban North

Swift Code: NEDSZAJJ
Reference: Order ID

Security Policy
All credit card purchases are processed by Virtual Card Services (Pty) Ltd (“VCS“), which is the approved payment gateway for the Standard Bank of South Africa Limited. VCS uses the strictest form of encryption, namely Secure Socket Layer 3. You may go to http://www.vcs.co.za to view VSC’s security certificate and policy. The company registration documents and the site’s registered domain name are checked and verified by Thawte so that nobody can impersonate VCS to obtain confidential information.

VCS is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. VCS’ Internet servers are protected by firewalls and intrusion detection systems.

We do not have access to your credit card details and no credit card details are stored on the site.

VCS continually reviews and enhances its security in line with technological changes.

We have the right, but not the obligation, to monitor any activity and content associated with the site. We may investigate any reported violation of these terms or any complaints and we may take any action that we deem appropriate (including, but not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the site).

The terms will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions
We reserve the right to impose new terms or to modify these terms from time to time and without notice to you. Such changes will become effective when they are posted to this site. It is your responsibility to check these terms for changes or updates. Your continued use of this site after the posting of such changes or updates will be regarded as your acceptance of those changes or updates. If you do not agree to any change to these terms then you must immediately stop using the site. We shall not be liable to you or any third party because of any changes to these terms.

Intellectual Property
You acknowledge and agree that all intellectual property rights in all designs, materials, texts, drawings, data, names, logos and trademarks displayed on the site (“materials“) are registered to Ultra Bee™, alternatively, Ultra Bee™ is the lawful user of the materials. You undertake not to copy, duplicate, reproduce, distribute, sell or otherwise use such intellectual property rights directly or indirectly in any way (except as set out in these terms) and you understand the legal implications of this undertaking and any breach thereof.

Without prejudice to our other rights (including our right to claim damages), if you breach these terms you will be held liable for all legal costs incurred by Ultra Bee™ for any civil action or any legal action deemed necessary against you as a result thereof.

Contact Details
Business Name: Ultra Bee (Pty) Ltd
Contact Name: Andrew Herd
Contact Number: 082 970 5966
Contact Email Address: andrew@ultrabee.co.za

Business Physical Address:
23 Kinloch Crescent,
Durban North,

How do I place an order through the website?

  1. Find the products that you would like to order by browsing the categories or brands using the navigation menu on top. You can also search for products or products containing certain ingredients by using the ‘Search’ box on the top right hand side.
  2. When you find a product that you like, add it to your shopping cart by clicking its ‘Add to Cart’ button. Note that some products come in different sizes or flavours. If this is indicated for a product, click on its View button. You will then be able to select which size etc you prefer.
  3. When you have chosen all the products that you would like to buy, click the View Basket button on the top right hand side.
  4. You will be asked to register or you can proceed to check out as a guest because we need your delivery and contact details to get your order to you . We do recommend that you register though because, that way we can keep your contact information on our system and you will not have to enter it again. If your are an SPP User make sure that your are logged in to receive your 15% Discount.
  5. You will then be asked to choose your delivery method. Your order can either be delivered by via Dawn Wing courier service, DHL, or you can come and collect the order from our premises. It will take 3 to 5 working days by courier service.
  6. You will then be asked to choose your payment method – you can pay by credit card (VCS) or EFT. If you are collecting yourself, you can select EFT and pay us with your card at our premises. If you pay via EFT, your order will be dispatched within 24 hours of your payment clearing.